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- **UPDATE** As of 4th April, All online orders will be temporarily delayed until further notice. For inquiries and assistance, you may reach out to our team at firstname.lastname@example.org
- All deliveries are made within Singapore only.
- Free shipping will be made within 7 business days upon confirmation between 9am and 6pm (Mondays – Fridays, excluding Public Holidays)
- Express shipping will be made within 3 business days upon confirmation between 9am and 6pm (Mondays – Fridays, excluding Public Holidays), at SGD30
- We offer the option for self-collection between 12pm and 6pm at our showroom located at 7 Changi Business Park Vista #01-01, Singapore 486042 (Mondays – Fridays, excluding Public Holidays). Your order will be ready for collection within 5 business days upon confirmation.
- We do not ship to restricted places such as military camps and Jurong Island.
- You will receive an email notification once your order is ready to ship.
- All orders will require signature upon receipt.
- There is no return and cash refund in any part or in full for items purchased.
- In the event if you change your mind of the item you purchase, you can exchange it for other items equivalent or higher value where a top up of the additional difference is required at our showroom, within 14 days upon receiving your items.
- Shipping fees will not be refunded for exchanges.
- Exchanged items must be in original condition, unused and not damaged in any way. All tags and original packaging must be fully intact.
- Star Carat Shop reserves the right to reject, at its sole and absolute discretion, any exchange request, if these conditions are not met.
- In the unlikely event that you have received a defected item, please contact us at our Contact Us page within 3 days upon receiving your items.
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